I was so hoping this would become one of my most favorite games to play. I went from super excited about this game to being livid and not even wanting to open it anymore. They’re more than happy to continue taking your money, but when it messes up, they don’t care. Now the Sakura limited event is halfway over, I’m out even more money, and support hasn’t answered me back in two days. Despite me explaining that it is, and I have proof of purchase. I reached out to support 4 days ago and all I keep getting is “connect it to facebook”. I get a new phone, log into the game, and my Sakura levels were reset to zero, and my pass is gone.

My last straw is after already spending $150 on this game, I spend another $20 on the Sakura pass. Very seldom are there limited time extra adventures to be able to win upgrades or coins. By level 40 you have all your upgrades so you spend the next 40 levels with nothing to do but be on repeat with no further upgrades available to equipment. Bought the $50 forever package to collect gems daily, only to run out of “hotel levels” and still waiting on the next one to open to be played. Totaled it up and realized I’ve spent $171 on this game in two months.

Hotel Craze: Design Makeover free